Live Invoices

Send the invoice. It handles the follow-up.

With most tools, you send a PDF and then you are the one who has to remember to chase it. In Tri-Gig, every invoice is a live web page. It reminds the customer, tells you when it was opened, lets the customer pay or ask for more time right on the page, and points out the ones that are going quiet. Here is how it works.

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Invoices · This monthExample

Owed to you

$4,350

Paid this month

$12,900

Usual time to pay

9 days

  • INV-0104Maria Chen$1,200Going quiet
  • INV-0107Ortiz Roofing$600Reminder Friday
  • INV-0101Bright Path$2,550Extended to Oct 24
  • INV-0099Sam Lee$450Paid by card

INV-0104: opened twice, no payment, no reply to two reminders. That is unusual for Maria, so it is marked as going quiet.

What it does

  • The invoice is a web page

    Your customer gets a link. It opens as a page in your branding with the amount, the due date, and a Pay button. No account or password needed on their side.

  • You know when it was opened

    You can see when the customer opened the invoice, how long they looked at it, and whether they clicked Pay and then stopped. So you are never guessing whether they saw it.

  • Reminders go out on a schedule

    The standard schedule is 3 days before the due date, then 1, 7, and 14 days after. You can change it for any invoice, turn it off, or add a repeating reminder every so many days. You can also send one right now with a button.

  • Customers can ask for help without calling you

    On the invoice there is a Payment options panel. They can ask for more time (from the choices you allow), take a reduced amount if you have offered one, or write a note about their situation. You get a notification.

  • You reply with one click

    Give more time and the due date moves, the customer is told, and the reminders are rebuilt around the new date. Offer a reduced amount and a second Pay button appears for it. You can take the offer back at any time.

  • Stuck invoices are flagged

    Every unpaid invoice gets a risk level: low, medium, or high. It is based on this customer, not a general rule: if they usually pay in 5 days and it has been 12 with no reply, that counts. When an invoice turns high risk, you get a message that says why in plain words.

  • Decide once what happens when one gets stuck

    For each invoice you can choose: tell me, offer a discount automatically at a percentage you set, or both. After that it happens without you.

  • Money goes to your own Stripe account

    When a customer pays by card, it goes straight to your Stripe account. Tri-Gig charges you a monthly subscription and takes nothing from the payment. If someone pays by check or cash, you mark the invoice paid.

  • Everything is on one screen

    How much you are owed, how much came in this month, and how long customers usually take to pay. Each invoice shows its full history: sent, opened, reminded, asked, paid.

What this means for you

  • You stop writing “just checking in” emails. The reminders are already going out.
  • You know who has seen the invoice and who has not, so you know who to call.
  • A customer who is short this month can tell you on the invoice instead of going silent.
  • The invoices that need your attention rise to the top. The rest take care of themselves.
  • You keep all of what you bill.

Questions people ask

Do I need a Stripe account?
To take card payments on the invoice, yes. Connecting one takes a few minutes and the account belongs to you. Reminders, opened tracking, payment options, and everything else work without it if you collect payment another way.
What do the reminder emails look like?
They come from your business, with your name and logo, and they link to the invoice page. You can see each one that went out on the invoice.
Where does Trig come in?
Trig watches the same risk levels. When an invoice goes quiet it can suggest what to do, and if you have given it permission, it can send the reminder or offer the discount for you. You do not need Trig for any of the above to work.
Can I turn reminders off for a customer?
Yes. Open the invoice, change the schedule, or switch reminders off for that invoice. Your other invoices keep their own settings.

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