More time, and settlements

What a customer can ask for from the invoice, and what happens when one goes quiet.

More time#

Switch on Payment options on an invoice and choose what the customer may ask for. More time can be 7, 14, 21, 30, 45 or 60 days, whichever you allow. You get a notification and approve or decline with one click. An approved extension moves the due date and rebuilds the reminders, and the customer is told.

A reduced amount you agree to in advance#

Under Payment options, Reduced payment offer is an amount you accept in full. With Stripe connected, the customer pays it by card from the invoice and the invoice is marked settled. Without Stripe, they ask to pay it and you reply with how.

A settlement#

You can also offer a settlement on an invoice: a lower amount to close it now. The customer sees the offer on the page and pays it there. Withdraw it any time.

When an invoice goes quiet#

Each unpaid invoice has a risk level, low, medium or high, from how that customer usually pays and whether they have opened it. On the invoice, under what happens when it goes quiet, choose: tell me, offer a settlement automatically at a percentage you set (10% to 95% of the total), or both. Then it looks after itself.

Tip:Trig flags an invoice that was opened twice and not paid, and one whose total changed after it was sent.
Was this helpful?

Still stuck? Inside your workspace press Get Support at the top of any page, or write to support@trigig.com. A person replies within one business day.